Customer Service
At PONTEC, we are committed to providing a smooth and reliable shopping experience. Our customer service team is always here to help with product questions, orders, shipping, and after-sales support.
Contact Us
Have a question? Our support team is ready to assist you.
Email:
kl@pontecltd.com / jam@pontecltd.com
Whatsapp: +1(530)998-7039 / +852-97696075
Business Hours:
Monday – Friday
9:00 AM – 8:00 PM (GMT+8)
We usually respond within 24 hours.
Order Support
Need help with your order?
We can assist you with:
- Order status updates
- Order changes
- Shipping information
- Payment questions
- Cancellation requests
Please include your order number when contacting us for faster assistance.
Product Support
Need more information about our products?
Our team can help with:
- Product details
- Size and specifications
- Material information
- Usage questions
- Product recommendations
Shipping Support
For shipping-related questions:
- Delivery time
- Tracking information
- Shipping updates
- Customs questions
Please visit our Shipping Policy page or contact our support team.
Refund & Return Support
For refund requests, please visit:
Refund Policy
Please note:
1. Automatic refunds are available within 1 hour after placing your order.
2. After 1 hour, orders may enter the processing stage and automatic refunds may no longer be available.
Wholesale & Business Inquiries
Interested in wholesale, distribution, or business cooperation?We provide:
✓ Factory direct pricing
✓ OEM & ODM customization
✓ Bulk order discounts
✓ Global shipping solutions
Contact our sales team for a customized quotation.
Frequently Asked Questions (FAQ)
How long does shipping take?
Delivery time depends on your location and shipping method. Please check our Shipping Policy for details.
Can I change or cancel my order?
Orders can be cancelled within 1 hour after purchase. After this period, processing may have started.
How can I track my order?
Once your order is shipped, you will receive a tracking number by email.
Contact Us
We are always happy to help.
