FAQS
1. How long does shipping take?
A:
Shipping time depends on your location and the product availability. Most orders are delivered within 7–15 business days. Products from our local warehouses may arrive faster.
2. Is my package discreet?
A:
Yes. All orders are shipped in plain and discreet packaging without any product-related labels or descriptions to protect your privacy.
3. Do you ship worldwide?
A:
Our realistic dolls are available in overseas warehouses in Europe and the USA for faster delivery.
Other adult toys need to be shipped directly from our factory. The delivery time by air shipping is approximately 7–15 days.
For countries with strict religious or local import restrictions, such as Pakistan and some Middle Eastern regions, realistic dolls and penis-shaped products may not be able to pass customs clearance and cannot be delivered.
For South American countries, we recommend using DHL for more reliable and faster delivery.
4. Where are your products shipped from?
A:
Our realistic dolls are available in overseas warehouses in Europe and the USA for faster delivery.
Other adult toys need to be shipped directly from our factory. The delivery time by air shipping is approximately 7–15 days.
5. What materials are your products made of?
A:
Our products are made from high-quality materials, including body-safe silicone and premium TPE, designed for a realistic feel, durability, and easy cleaning. All batteries come with CE certification reports.
6. How do I clean and maintain the product?
A:
Clean the product with warm water and mild soap or a specialized toy cleaner after each use. Alternatively, you can purchase a toy cleaner separately.
Please keep the product dry and store it in a cool place.
7. Can I return my order?
A:
Yes. We accept returns according to our refund policy. Customers can request a self-service refund within 1 hour after placing an order. After 1 hour, the order will enter the fulfillment and shipping process, and cancellation may no longer be available.
If the refund period has expired, you can contact our customer service team separately and leave your contact information. We will get in touch with you during our business hours in China.
8. Can I cancel my order?
A:
Orders can be canceled before shipment. Once the package has been shipped, cancellation may not be possible.
9. Do you offer wholesale or bulk orders?
A:
Yes. We support wholesale, OEM, and ODM services. Contact us for special pricing and customization options. OEM, and ODM services： MOQ 500-1000 pieces.
For orders of fewer than 500 pieces, an additional fee of USD 1 per unit will be charged for customized box packaging.
10. How can I track my order?
A:
Once your order is shipped, we will send you a tracking number by email or whatsapp . You can use it to check your delivery status.
11. Are payments secure?
A:
Yes. We use secure payment methods to protect your personal and payment information.
12. Do you offer customer support?
A:
Yes. Our customer service team is available to answer your questions and provide assistance before and after purchase.
13. Are the dolls realistic?
A:
Yes. Our dolls are designed with realistic body shapes, detailed facial features, and soft skin-like materials to provide a lifelike experience.
14. Can I customize the doll?
A:
Yes. We offer customization options including body size, material, hair style, eye color, and other details depending on the model.
15. What is the difference between TPE and silicone dolls?
A:
TPE dolls offer a softer and more flexible feeling with a better price-performance ratio. Silicone dolls provide higher durability, more detailed appearance, and a premium experience.
