Last Updated:2026/07/30
At Pontec, we are committed to providing safe, reliable, and discreet shipping services for our customers worldwide.
We understand the importance of privacy when purchasing adult products. All orders are processed with confidentiality and delivered using professional logistics services.
1. Order Processing Time
After your payment has been successfully confirmed, we will begin processing your order.
Processing time usually takes:
- In-stock products: 1–3 business days
- Products requiring additional preparation: 3–7 business days
During holidays, promotions, or periods of high demand, processing times may be slightly longer.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
2. Shipping Methods and Delivery Time
Delivery times vary depending on the destination country, shipping method, customs procedures, and local carriers.
Estimated delivery times:
United States:
Approximately 7–20 business days
Europe:
Approximately 7–20 business days
Canada:
Approximately 7–20 business days
Other International Destinations:
Approximately 10–35 business days
Please note that delivery times are estimates and are not guaranteed.
3. Discreet Packaging
We respect customer privacy.
All orders are shipped using discreet packaging whenever possible.
Package labels and shipping documents may not display sensitive product details.
Customer information and order details are treated as confidential.
4. International Shipping and Customs
We provide international shipping services to many countries.
Customers are responsible for ensuring that purchased products comply with local laws and import regulations.
Some countries or regions may have restrictions regarding adult products, including:
- Realistic adult dolls
- Anatomical products
- Certain intimate products
If a package is delayed, returned, or rejected by customs due to local regulations, we cannot guarantee customs clearance.
Any customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.
5. Shipping Address
Customers are responsible for providing accurate shipping information, including:
- Full name
- Complete address
- Phone number
- Email address
Please carefully check your shipping details before completing your order.
We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
6. Tracking Information
Once your order has been shipped, tracking information will be provided by email.
Please allow 24–72 hours for tracking information to become active after shipment.
If tracking information has not updated for several days, please contact our customer service team.
7. Shipping Delays
Delivery delays may occur due to circumstances beyond our control, including:
- Customs inspections
- Weather conditions
- Carrier delays
- Public holidays
- Incorrect address information
- Local import restrictions
We will cooperate with customers and logistics partners to help resolve delivery issues.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within [7] days after the delivery date.
Please provide:
- Order number
- Photos of damaged packaging (if applicable)
- Relevant delivery information
We will review the situation and provide appropriate assistance.
9. Order Cancellation
Customers may request order cancellation within 1 hour after payment confirmation.
After 1 hour, orders may enter the preparation or shipping process. Once fulfillment has started, cancellation may no longer be possible.
Please refer to our Refund Policy for more details.
10. Contact Us
If you have any questions regarding shipping, please contact us:
Email: kl@pontecltd.com/ jam@pontecltd.com
Phone: +852-97696075 / 1(530)998-7039
Company Name: Pontec Limited.
