Last Updated: 2026/07/29
Welcome to Pontecltd.com. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read these terms carefully before purchasing products from our website.
1. Age Requirement
By using this website, you confirm that you are at least 18 years old or have reached the legal age required to purchase adult products in your country or region.
We do not sell adult products to minors. If we discover that a customer has provided false age information, we reserve the right to cancel the order.
2. Adult Product Use Disclaimer
Our products are designed for adult personal use, couples’ intimacy, and personal wellness purposes.
Customers are responsible for using products safely and according to the provided instructions.
Before use, customers should:
- Read all product instructions carefully.
- Ensure the product is suitable for their personal situation.
- Stop using the product if discomfort or irritation occurs.
We are not responsible for injuries, misuse, improper handling, or consequences caused by failure to follow product instructions.
3. Product Information
We make every effort to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.
However, slight differences may occur due to:
- Screen display settings
- Product updates
- Manufacturing improvements
We reserve the right to update product information without prior notice.
4. Hygiene and Return Policy
Due to the intimate and personal nature of adult products, opened, used, or damaged products may not be eligible for return or exchange.
For hygiene and safety reasons:
- Products must be unused and unopened to qualify for a return.
- Original packaging must be intact.
- Customers must contact us before returning any product.
Please refer to our Refund & Return Policy for detailed information.
5. Order Cancellation and Refund
Customers may request order cancellation within 1 hour after payment confirmation.
After 1 hour, orders may enter the preparation or shipping process. Once processing has started, cancellation may no longer be available.
Refund requests will be handled according to our Refund Policy.
6. Shipping and Customs Responsibility
We provide international shipping services to many countries.
However, customers are responsible for ensuring that purchased products are permitted under local laws and import regulations.
Some countries or regions may have restrictions on adult products, including but not limited to:
- Realistic adult dolls
- Anatomical products
- Certain intimate products
If customs clearance is refused due to local regulations, we cannot guarantee successful delivery.
Customers are responsible for any customs duties, taxes, or import-related charges unless otherwise stated.
7. Payment Security
All payments are processed through secure payment providers.
We do not store customers’ complete payment card information.
Customers agree to provide accurate billing and shipping information when placing orders.
8. Privacy Protection
We respect your privacy and protect your personal information.
Customer information, including:
- Name
- Address
- Order details
will only be used for order processing, shipping, customer support, and website improvement.
We understand the importance of privacy when purchasing adult products and take reasonable measures to protect customer confidentiality.
9. Intellectual Property
All website content, including images, text, logos, product descriptions, and designs, belongs to Pontec unless otherwise stated.
Unauthorized copying, reproduction, or commercial use is prohibited.
10. Limitation of Liability
To the maximum extent permitted by law, [Your Brand Name] shall not be liable for:
- Incorrect product use
- Delays caused by shipping carriers
- Customs issues
- Losses caused by events beyond our control
11. Changes to Terms
We reserve the right to modify these Terms of Service at any time.
Updated terms will be posted on this page with the revised date.
12. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Email: kl@pontecltd.com
jam@pontecltd.com
Tel: +852-97696075/ +1 (530)998-7039
